Q: How do I adjust the audio volume of the cameras?
A: Enter single screen mode by touching one of the screens in dual/quad mode. Then use the buttons on the right side of the monitor to turn the volume up or down.
Q: Can I order parts for my product?
A: Please visit our website at uniden.com to purchase parts. If not available, we may not sell that part any longer. You can check with a third-party site such as Amazon.com or Ebay.com for parts.
Q: Why is my telephone, cordless phone, DVR, fax machine, answering machine, video camera, or security camera not working?
A: We no longer sell or service these devices. For parts or assistance, you can check with a third-party site such as Amazon.com or Ebay.com for parts.
Q: Do I have to port forward my camera?
A: You will most likely need to port forward your camera through our service. This is not required if you are using Uniden cameras on the Uniden Security mobile platform.
Keep in mind that if you want to access your camera (without our service) from outside your network, this will be a necessity. If you simply want to use our cloud storage feature and FTP videos or images, this is not a requirement.
If you still want to use our service without port forwarding and take advantage of cloud storage, follow these steps:
1. When you add your camera with the add camera wizard, go to step 2 called Network.
2. Instead of filling in the network information, press the Skip button. This will mean you will not be able to get a Live View of your camera, but you can still save motion events.
3. We will provide FTP credentials for you to setup motion detection in your camera interface.
Q: Can I download recordings from my cloud account?
A: Yes, all of our paid plans include the ability to download individual recordings to your mobile device or computer.
Q: How do your recording storage limits work?
A: Our storage limits refer to the number of days we keep your media. If you have a 7-day plan, any recorded media from the last 7 days will be saved. This is the same for the 14, 30, 60, and 90 day plans.
Q: Is there an easy way to delete older recordings I do not want saved anymore?
A: Yes, you can delete any individual media files, or all recordings per camera. Note that we automatically delete any media older than your storage limit, so we take care of this for you.
Q: What type of camera do I have? What compression do my cameras use?
A: Uniden cameras use H.265+ compression. Typically, it is better to use H.265+. It has better compression thereby saving you bandwidth.
Q: Do I need a static external IP address?
A: No, it is not necessary when using the Uniden Security Cloud platform. If your IP changes frequently, you can use a service like DDNS.
Q: Why will the selected media not play? (Failure to play the selected media.)
A: Common issue to play any media on your timeline. Reasons are typically corrupt video or images sent from the camera. This usually means there is outdated firmware on your camera.
Q: How do I set up Edge?
A: Uniden Security Cloud cameras come with backup capability either using a NAS (Network Attached Storage) or microSD card.
Q: How do I reset my Password?
A: If you have forgotten your password for your UDR Series video security kit:
UDR444
UDR744
UDR744HD
UDR777HD
UDR780HD
1. You will need to reset your monitor, so you will begin with default settings. You can do this by clicking the settings button (3 dots) > General Settings > System Settings > Default Settings. This will place your monitor back to its factory default password which is 000000.
2. You will need to delete the device from your mobile application by swiping left and clicking DELETE.
3. Once steps #1 and #2 are completed, click "Add Device" on your mobile application to begin the setup process again.
Q: Uniden ProHD does not work.
A: The Uniden ProHD application is no longer used for iOS 10 or version of Android Nougat. Please download the Guardian Wired application which allows you to:
• View live video and playback of video
• Choose a single channel or up to 16 channels depending on your system
• Take remote snapshots of live video
• Compatible with Uniden’s full range of DVR and NVR models
• Get help directly from your mobile device with FAQs, Help Videos, Documentation, and contacting customer service.
Q: I need to order a part.
A: Please visit our website at uniden.com to purchase parts. If not available, we may not sell that part any longer. You can check with a third-party site such as Amazon.com or Ebay.com for parts.
Q: How do I get the Uniden ProSeries NVR Installation Guide?
A: https://drive.google.com/file/d/1RYCofVZIsG0VrHw8mWVX37UdqHHeU0yL/view?usp=share_link
Q: How do I get the Uniden ProSeries NVR Quick Start Guide?
A: https://drive.google.com/file/d/1gHhfDAmhzJ4iscxh45KtPqRqsHRpk8SY/view?usp=share_link
Q: How do I get the Uniden ProSeries NVR User Guide?
A: https://drive.google.com/file/d/1UTJq2csxsfQwb2aIoXhLvoglTsPTPdmF/view?usp=share_link
Q: How do I get the Uniden Proseries Analog Camera Installation Guide?
A: https://drive.google.com/file/d/1hBdbMdGV00J_5mKRT31zAwYdwwhyiDr0/view?usp=share_link
Q: How to install the appcam firmware update?
A: AppCam 24HD, 25HD & 26PT
AppCam Update: 1.0.9.6 — [ZIP]
Instructions:
-Disconnect the power from your AppCam.
-Download the firmware to your computer.
-Unzip the file to a folder on your computer.
-Remove the microSD card from the AppCam.
-Insert the microSD card into your computer (an adapter may be necessary).
-Copy the firmware to the root directory of your microSD card.
-Eject the microSD card and place back into your AppCam.
-Connect the power to your AppCam.
-The AppCam will install the firmware.
Note: It may be necessary to perform the initial setup again for the AppCam, and your mobile phone application.
Q: Device Manager
A: Download the .zip file and unzip to a temporary directory
Run the .exe file to scan the network for connected IP cameras
Note: You must check the “IPC” box in the tool before scanning
Uniden Camera Device Manager>>
Q: What are the different resolutions?
A: UDR744 = VGA
UDR744HD = 720p
UDR777HD = 1080p
UDR780HD = 1080p
Q: How do I pair a camera?
A: Go to Settings > Camera > Pairing. Press the number of the camera to pair. Then press the pairing button on the camera within 30 seconds.
Q: What is the maximum memory card that can be supported?
A: Memory cards are often limited by the devices they support.
UDR744/UDR744HD can support up to 64GB.
UDR777HD / UDR780HD can support up to 256GB.
720p and below should utilize Class 4 memory cards, and 1080p video should utilize a Class 10 memory card when possible.
Q: How do I adjust the brightness of the cameras?
A: The brightness can be adjusted by choosing the single camera mode, clicking the settings icon, and then changing the brightness. You cannot change brightness while in dual or quad mode.
Q: Why do I get SD card error? What should I do to fix it?
A: First, ensure your SD card is not in “write protect” by ensuring the switch is in the unlock position. Second, if possible, format your memory card using the format function in General Settings.
Q: How can I view my video files on my computer?
A: You can view your video files by removing the SD card and inserting into an SD card reader.
Q: In what format are the video files?
A: You can use the Uniden “U Guard” application to view from the Apple Store, Google Play, and Amazon App Store.
Q: What is the procedure for updating the firmware for my DVR/NVR? [DM1]
A: First, ensure you are downloading the correct firmware for your system. Uniden has 3 series of wired DVR/NVR. UDVR/UNVR series and the Guardian B & G series.
1. Download the firmware to a USB2.0 compatible flash drive.
2. Insert the flash drive into the “rear” USB2.0 slot of the DVR.
3. Restart your DVR/NVR.
4. The screen should say “Updating” instead of the Uniden logo. When completed, the system will reboot itself.
Q. I am getting an error Failure to Play the Selected Media.
A. This is a common issue when attempting to play any media on your timeline. It is usually because of corrupt video or images sent from the camera. This may result from having outdated firmware on your camera.
Q. How Do I Setup Port Forwarding?
A. In order to remotely connect to an XVR or NVR recorder, you will need to allow IP traffic through your firewall. For security reasons, only specific ports should be allowed, and the allowed IP traffic sent to only the recorder. This requires that specific ports be forwarded to the recorder to allow remote access across the internet.
Recommendations
• Here are the ports that need to be Port Forwarded in the firewall:
• RTSP: 554 (for Real Time Streaming Protocol)
• RTMP: 1935 (for Real-Time Messaging Protocol)
• HTTP: 8080 (system default is port 80, to connect using the web browser)
• HTTPS: 8081 (to connect using secure web browser)
• ONVIF: 8082 (for Open Network Video Interface Forum protocol)
• Mobile App: 5800 (if using the Uniden ProSeries mobile app)
• Using port 80 for HTTP if recommended if you are using local LAN connections only, and not going out on the internet. To allow all port 80 traffic through your firewall would be a big security risk. Therefor, you should change port 80, to port 8080 in the Advanced Network Settings.
○ Log into the system.
○ Go to "System Settings", and then select the "Network Setting" button on the left side. Click on the "Advanced Setting" tab.
○ Change the External and Internal ports to 8080:
• To access this system you will need to open a web browser and type in the IP Address and port number:
○ Inside the firewall it would be the LAN IP address:port# for example: http://192.168.1.24:8080 or https://192.168.1.24:8081
○ To access the system from a remote location, outside the firewall, type in the gateway/firewall IP address. http://76.184.134.108:8080 or https://76.184.134.108:8081
Q. How Do I Set Daylight Savings Time?
A. The Uniden ProSeries NVR and XVR systems can be set to automatically adjust the time for Daylight Savings Time (DST), also known as Summer Time. Use this setting, with the time synchronization settings and the Time Zone setting, to keep the correct time on the system.
Settings:
• Log into the NVR or XVR system.
• Click on the "System Setting" icon along the top of the screen.
• The default screen should be on "Time Setting" along the left side, and the "Device Time" tab should be selected just to the right of that.
• Check and update the current time and date if needed.
• Click the box next to "Enable Summer Time" to enable the automatic DST time change.
• Set the current US DST Settings. This changes on the second Sunday of March at 2:00AM, and ends the first Sunday in November at 2:00AM. Here are the settings needed:
○ Click and select "Week".
○ Set "Start Time" to: March, second, Sun., 02:00
○ Set "End Time": November, First, Sun., 02:00
○ Set "Offset time" to 60Minute in the dropdown box.
• Click the "Save" button in the bottom right corner to enable the changes immediately.
Important Info:
• System time will be affected by the NTP time synchronization server settings.
• The correct time and date, Time Zone, and Daylight Savings Time settings are all needed to keep the time correct on the system.
Q. How do I turn off Disk Missing alarm?
A. The ProSeries XVR and NVR systems can have one, two, or more hard disk drives (HDD). By default, all of the hard drive SATA ports have Disk Missing alarms enabled from the factory. You will want to disable this alarm for any HDDs that are not present.
Directions
• Log into the NVR or XVR system.
• Click on "Disk Manager" icon along the top of the screen.
• The default screen should be on "Storage Management" along the left side, and the screen should show the Physical drives connected to the system.
• Each installed HDD will have information populated along the row.
• If a row is not populated with a HDD, uncheck the box in the "Missing alarm", to disable this alarm for this uninstalled HDD.
• Click "Save" in the bottom left corner
To Clear the Alarm
• Locate the alarm indicator in the top right corner.
• Click the blinking red alarm indicator to open the alarm window.
• Click "Confirm" to accept the alarm.
• The "Disk Missing" alarm should now be cleared and will not return unless a populated HDD completely fails.
Q. How do I set an IP address?
A. The XVR or NVR recorder can be set up with an Auto assigned (DHCP) IP address or with a static IP address assigned. Static IP is usually preferred so that the system can be easily accessed remotely using a web browser.
You have the option of setting the IP address on one of the startup settings windows, but if you need to change the network settings, or to set static DNS info after the startup, follow the steps below.
Network Settings:
• Login to the NVR or XVR system.
• Connect the LAN port to the network and verify that the LAN port LEDs are active.
• Click on "System Setting" icon along the top of the screen.
• The default screen should be on "Time Setting" along the left side.
• Click on "Network Parameter" which is just below it on the left side.
• The "Basic Setting" tab is shown by default on this screen.
• If the NVR has two LAN ports, select LAN1 to program first for connecting to the LAN. Select LAN2 to program a second LAN which will connect to the IP cameras via an external network switch.
• If the NVR has one LAN port, and 8 PoE ports, LAN1 sets the IP range for all, and the cameras must be set in the same range.
• To Set DHCP (Auto assigned IP address. This is the default.)
○ Click DHCP and make sure it is selected. Click the "Save" button in the bottom right corner to immediately set and save the changes.
○ This requires that a DHCP server or router to auto assign the IP address, subnet mask, and gateway.
○ If the IP info is already auto assigned, the IP info will be grayed out, but visible, and will correctly report what the system is using on the LAN.
○ Usually if DHCP is selected, then you should select "Auto Obtain DNS Server Address also. However, you can enter the primary and secondary DNS addresses manually if desired.
• To set a Static IP address:
○ Click and select "Use Below IP Address":
- Input the IP address using the pop-up key pad.
- Input the Mask (Subnet Mask).
- Input the Gateway.
○ You cannot use Auto assign DNS with a Static IP address:
- Input the primary DNS (DNS1).
- Input the secondary DNS (DNS2).
- Click DHCP and make sure it is selected, and click the "Save" button in the bottom right corner to immediately set and save the changes.
Important Info:
• IP cameras will need to be in the same IP range to be found, in the IP camera setup.
• A Static IP address is usually preferred, so that you can connect to a system remotely using the static IP address in a web browser or VMS software.
• If installing into a business, the IT department will usually direct the installer on what IP address to use for the recorder's LAN and the IP cameras.
Q. How to set Time Zone on NVR or XVR?
A. The Uniden ProSeries NVR and XVR systems can be set to the local Time Zone for the system. This setting will be affected by synchronization with a network connected time server and Daylight Savings Time. The default is to have Time Zone set to (UTC - 06:00) Central Time (the United States and Canada).
Settings:
• Login to the NVR or XVR system.
• Click on "System Setting" icon along the top of the screen.
• The default screen should be on "Time Setting" along the left side, and "Device Time" tab should be selected just to the right of that.
• To change the Time Zone, click the drop-down box to the right of the Time Zone label.
• Click to select the desired Time Zone on the list.
• You can use "Time Zone Adjustment" to move the time adjustment in minutes, by clicking the box, which is just below the "Time Zone", and setting the Minutes in the box to the right. This is normally not needed, but can be useful if your time sync server is inaccurate.
• Click the "Save" button in the bottom right corner to enable the changes immediately.
Important Info:
• System time will be affected by the NTP time synchronization server settings.
• Correct time and date settings, and correct Daylight Savings Time, are needed to keep the time straight within the time zone.
Q. How do I sync the time?
A. The Uniden ProSeries NVR and XVR systems can be set to synchronize with a network connected time server. The NTP (Network Time Protocol) Server name or IP address, as well as the update interval, can be set in the System Setting menu. The default is to have NTP Enabled and the Source is set to: time.nist.gov.
Settings:
• Login to the NVR or XVR system.
• Click on "System Setting" icon along the top of the screen.
• The default screen should be on "Time Setting" along the left side, and "Device Time" tab should be selected just to the right of that.
• At the bottom of the screen, click the "Enable NTP" option to turn on the time sync feature.
• Below that, set the time sync interval, (in hours) by clicking on the box labeled "Interval" and using the pop-up keyboard to put in the number. Default is 24 hours between time syncs.
• Below that is the "Server Address". Click on the box and type in a time server name or IP address. The default is: time.nist.gov
• Click the "Save" button in the bottom right corner to enable the changes immediately.
Important Info:
• The NTP server can be an internal time server, or a public NTP server on the Internet.
• NTP uses port 123 over TCP or UDP. You must make sure that these ports are not blocked by your network switch (if an internal server) nor by your Gateway (for an internet time source).
• If you use a time server name, you must have a valid DNS (Domain Name Server) IP address in the network settings.
○ The DNS is required to resolve a DNS name to the IP address location of the server you are trying to connect to.
○ Go to "System Setting" at the top, then "Network Parameter" on the left side, and click "Use Below DNS Server Address" to set static DNS1 and DNS2. Click the "Save" button in the bottom right corner to enable the changes immediately.
○ For an external DNS on the internet, you can use DNS1=8.8.8.8 and DNS2=8.8.4.4 which are public DNS servers run by Google, for testing.
Q. I factory reset my camera. Do I have to upgrade it again?
A. Yes, if you reset your camera to factory settings, you will need to go the mobile add > Upgrade Center and upgrade your camera again.
This ensures you have the most up to date firmware in your camera for successful connection to Uniden Cloud.
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