Q. Why is my telephone, cordless phone, DVR, fax machine, answering machine, video camera, or security camera not working?
A. We no longer sell or service these devices. If you need assistance finding replacement parts, please refer to a third-party seller such as amazon.com, eBay, or other retailers.
Q. Can I connect to my DVR/NVR system?
A. No. We connect directly to the camera over the internet and do not support connection to a local DVR or other network-attached storage. If you have an IP Camera System, then you can still record to the DVR/NVR and our service.
Q. What is the procedure for updating the firmware for my DVR/NVR?
A. First, ensure you are downloading the correct firmware for your system. Uniden has 3 series of wired DVR/NVR. They are UDVR/UNVR series and the Guardian B & G series.
-Download the firmware to a USB2.0 compatible flash drive.
-Insert the flash drive into the “rear” USB2.0 slot of the DVR.
-Restart your DVR/NVR.
-The screen should say “Updating” instead of the Uniden logo. When completed, the system will reboot itself.
Q. Why is my DVR beeping after setup?
A. The G6 series has a default setting that requires it to have internet access, or the LAN access warning will go off. You can perform the following to turn off the alarm. Go to Settings > Basic > Alarms > Other Alarms > Drop down list to “Disconnect” > Turn off the “Buzzer” option by deselecting the checkbox > Exit.
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