R-series Radar Updating on a Mac Computer

NOTICE: As of 10/14/24, after further information provided by both consumers as well as internal team members, this issue pertains to MacOS of various versions, and not directly pertaining to the most recent "Sequoia" launch, or certain chipsets such as the M-series Chipsets. Our known list at this time that are seeing these effects are:

Sequoia

Sonoma

                                  Ventura (added to list 10/24)

 Monterey

Catalina

If you have any further information on a different OS or chipset, please create a ticket so we can provide this information to our technical team. We will continue to monitor the situation and will provide an update as soon as possible.

NOTICE: As of 10/2/2024 Mac users on MacOS 15 Sequoia may experience difficulties with launching or downloading the 2.14 tool for R-series radars. Our software engineers are working on this issue and will update us as soon as a solution can be provided, or a new version is released. We are sorry for the inconvenience and will be sure to provide an update to this article as soon as we hear back.

Step 1. Go to uniden.com and select the support tab. Then select Downloads and Manuals.

Step 2. Next, enter your model number into the search bar and press enter. Select the most recent version of the update tool, including "MAC", as well as the database. Please note that for MAC Version 2.14, the "M" series devices are not currently working well with our software. We are working closely with Silicon Labs to try and resolve this issue as soon as possible. Unfortunately, we do not currently have a specific time frame for resolution.

Step 3. Begin installing the set-up wizard and accept all prompts as you proceed through this process.

Step 4. Next, you will be presented with the update tool itself. Proceed by plugging in your radar via the provided USB cable that came with your unit. After your computer recognizes the USB, select the tab that says “UPDATE”.

Note: The display on the radar will not light up during this process as this port is strictly for data transfers. You do not need to provide power to the RJ11 port on the unit during updates. Doing so may result in potential damage to the unit.

Step 5. Once on the “Update” tab, select Start Update. Follow the prompts accordingly.

Step 6. Once the unit has finished the update, you should see a text prompt stating “Update Completed!”. Once you receive this prompt, press "OK". You are now free to unplug and resume using the product as normal.